The good news: most established companies have some sort of business continuity and crisis communications plan. Hopefully your company has one. The bad news: once companies create a plan, few ensure they’re actually ready to handle a crisis. There are a lot of steps you can take to prepare for a potential crisis. But if …
Continue reading “Three tips to help your employees spot a crisis”
When the coronavirus crisis hit, companies who were affected either dusted off their crisis communications plans or made things up as they went along. Some fared well. Others ended up frustrated that they had no plan to follow. However you’ve gotten through the first stage of the coronavirus crisis, there’s one thing you need to …
Continue reading “Debriefing: The critical crisis communications step you need to take now”
The coronavirus crisis surrounds us with uncertainties As hard as a crisis can be in “normal times,” it’s 10 times tougher to do coronavirus crisis communications. Coronavirus is tragic news for people’s health, pocketbooks and communities. Each of us is suffering in a uniquely personal way. Right now we all suffer uncertainty – when the …
Continue reading “Coronavirus Crisis Communications: 4 Ideas to Safeguard Trust”
Today’s blog is about you I’m writing this blog because I want you to make it through the coronavirus crisis. Elbow bump. Virtual hug. It’s time to put people first, not business. Take care of yourself and your loved ones. If you can’t be with people you love, send them a virtual hug on FaceTime, …
Continue reading “Your calm, care and generosity will see you through”
Does your organization have a company crisis plan in place? If you have a crisis plan, how long since it’s been updated? Are your spokespeople trained and ready for a crisis? Do employees know how to recognize a potential crisis and take action to head it off? If you answered “no” to any of these …
Crisis! It’s a stressful word that can be used to describe anything from an explosion in your office, to a data breach, to one of your executives getting caught doing something unseemly. This is what to do when facing a crisis. Regardless of the type of crisis, many of the steps you should take to resolve …
Continue reading “Facing a crisis? Communication and empathy are key.”